About Us

Based in Haywards Heath, West Sussex, Zenith Insurance Management UK Limited is a major employer in the town, with more than 200 members of staff.

At Zenith Insurance Management we are dedicated to delivering a first class level of service to all customers.

We welcome any comments on the services we provide – in the form of both compliments and complaints. We accept that things can occasionally go wrong and would encourage you to tell us about any concerns you have so that we can take steps to make sure the service you receive meets your expectations in the future. 

If you are dissatisfied with our service, please read our complaints procedure.

Customer Charter:

 

Our Customer Charter Logo

We have introduced a Customer Charter to help ensure our brokers are always well looked after. Our promises are: Consider the customer's needs; Provide an efficient and accessible service; Be fair, honest and transparent; Be realistic; Strive to protect our customers and our business from fraudulent activity; Innovate and improve.

Our overall goal is to measure and continually improve our service, as well as meet required FCA guidelines. And because the quality of the service we deliver ultimately depends on our people, we are committed to extensively training our staff through our own dedicated Talent Development team, and recruiting those with the right skills and attitude from the outset.  

 

Complaints data July - December 2016 Complaints Data

Complaints data January - June 2016 Complaints Data

Complaints data July - December 2015 Complaints Data

Complaints data January - June 2015 Complaints Data

Complaints data July - December 2014 Complaints Data

Complaints data January - June 2014 Complaints Data

Complaints data July - December 2013 Complaints Data

Complaints data January - June 2013 Complaints Data